Return & Refund Policy
Effective Date: March 1, 2026
At Saffie's Handcraft & Designs, customer satisfaction is important to us. Because many of our products are handcrafted or personalized, our return policy is designed to protect both our customers and our business.
Non-Personalized Items
Unused, non-custom items may be returned within 30 days of delivery.
Returned items must:
• Be unused
• Be in their original condition
• Include original packaging whenever possible
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error.
Custom & Personalized Items
Due to the personalized nature of custom products, custom or personalized orders cannot be returned or refunded unless:
• The item arrives damaged.
• The incorrect item was shipped.
• There is a manufacturing defect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
We will review the claim and, when appropriate, provide a replacement, repair, or refund.
Refunds
Approved refunds will be issued to the original payment method.
Processing times vary depending on your payment provider but generally appear within 5–10 business days after approval.
Exchanges
We do not offer direct exchanges. If eligible, you may return the original item and place a new order.
Order Cancellations
Orders may be canceled before production begins.
Once production has started, custom orders cannot be canceled.
Contact Us
For any questions regarding returns or refunds, please contact us through: